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Gift Card FAQ

How do i use my park royal gift card?
First, check to see if the store accepts the Park Royal Gift Card. Then, let the store associate know you are using a Gift Card before they start to ring in your purchase; stores will need to know the value of your card. Once the purchase is complete, check the bottom of your receipt to see your latest card balance.
Where can i use my gift card?
Park Royal Gift Cards are redeemable at participating Park Royal retailers. Although most Park Royal retailers accept the card, a list of non-participating stores is available at Guest Services.
How can i check the balance of my gift card?
Your original card balance will be written on the tracking strip on the back of the Gift Card. You may use this space to maintain your balance information after purchases. Each time you use your Park Royal Gift Card, the authorization code at the bottom of your receipt represents your remaining balance. Balance information is also available by calling the automated Balance Inquiry line at 800.755.8608, on the web at www.getmybalance.com, or at Guest Services.
What if the purchase amount is more than the available balance on my gift card?
Many retailers can accept more than one form of payment for a single transaction, but not all can. If your purchase is greater than the available balance on the card, ask the retailer if they can accept multiple forms of payment. If they can, please provide an alternative form of payment for the remaining balance first and then have the retailer process your Gift Card for the remaining balance.
How do i return something purchased with my gift card?
Return policies vary by store and once used, the stores policy will apply to any purchase made with a Gift Card. You should inquire into the retailer’s return policy at the time of purchase. To make a return, be sure to keep your purchase receipt and your Gift Card. If a retailer issues a credit return to your Gift Card, the funds will be available for up to 7 business days.
What if my gift card is lost or stolen?
If your Gift Card is lost of stolen, Guest Services may be able to issue you a replacement card. To do so, you must have the 16-digit card number from the back of the card and/or the original purchase receipt. Only the balance amount available on the card at the tome of replacement will be reissued. There will be a $3.00 replacement fee accessed. For the terms of the replacement fee, please see the back of your Gift Card.
Are there any service fees?
Except where prohibited or to the extent permitted by law, a nonrefundable $2.00 maintenance fee, plus applicable tax, will be deducted each month from the card balance, commencing on the first day of the sixteenth month from the date of sale. Should the Card Holder request in the fifteenth month that the date be extended, the sixteen months will be extended to nineteen months.

Note: Additional terms and conditions may apply to your Gift Card. For access to these terms, see the accompanying Gift Card Holder Agreement, visit www.getmybalance.com, or call 800.840.5793

Does my gift card expire?
No, the funds on the Gift Card never expire. However, the magnetic strip on the back may become unusable after 36 months. If you still have funds available on the card at that point, you may visit Guest Services for a replacement card.